Welcome to Crystal River Movers! These terms and conditions outline the rules and regulations for the use of our services. By booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Definitions

• “Company” refers to Crystal River Movers, its employees, and affiliates.
• “Customer” refers to the individual or entity booking our services.
• “Services” refers to the moving and storage services provided by Crystal River Movers, including Local Moving, Long-Distance Moving, Commercial Moving, Residential Moving, and Storage.

2. Booking and Reservation

• A confirmed booking requires a completed reservation form and deposit payment (if applicable).
• Any changes to the reservation, such as time, date, or address, must be communicated at least [insert hours] hours in advance.
• Failure to provide correct or complete information during the booking may result in delays or additional charges.

3. Rates and Payment

• All rates are quoted based on the services requested and are subject to change if the scope of work changes.
• Additional charges may apply for:
  • Extra labor
  • Long carry (distance from truck to residence)
  • Flights of stairs or elevator use
  • Oversized or specialty items (pianos, safes, etc.)
  • Packing materials or additional boxes
• Payment is due upon completion of services unless otherwise arranged in advance. We accept [list payment methods].
• A late fee may apply if payment is not made within [insert days] days of the service date.

4. Cancellation and Refund Policy

• Cancellations made more than [insert hours] hours before the scheduled move will receive a full refund of any deposit made.
• Cancellations made within [insert hours] hours of the scheduled move will forfeit the deposit.
• The Company reserves the right to reschedule or cancel services due to unforeseen circumstances such as weather conditions or other events beyond our control. In such cases, customers will be notified as soon as possible, and a rescheduled service will be arranged.

5. Liability for Damage

• The Company is responsible for the handling of goods with care. However, we are not liable for damage to items that are:
  • Not properly packed by the customer.
  • Fragile or inherently prone to damage (e.g., glass, electronics, art).
  • Pre-existing conditions or wear and tear.
• Any damage claims must be reported in writing within 7 days of the move.
• Our liability for any lost or damaged items is limited to [insert amount] per pound, per item, unless otherwise agreed in writing.

6. Inventory and Valuables

• It is the customer’s responsibility to inform the Company of any items of extraordinary value (e.g., jewelry, collectibles).
• The Company reserves the right to refuse to transport high-value or hazardous items.

7. Customer Responsibilities

• The customer must ensure that all items are ready for pickup at the time of service.
• Disassembly of large furniture (if not previously arranged) is the customer’s responsibility unless specifically stated in the service agreement.
• The customer must provide access to all areas needed for the move (e.g., elevator keys, parking permits, etc.).
• The customer agrees not to pack hazardous materials, including but not limited to explosives, flammable gases, or liquids.

8. Storage Services

• Storage services are provided at an additional cost. All items stored are subject to a separate storage agreement.
• The Company is not liable for damage to goods while in storage beyond what is stated in the storage agreement.

9. Limitations of Liability

• The Company is not liable for any damages or losses due to delays caused by factors outside our control, including traffic, weather, or acts of nature.
• The Company is not responsible for any consequential damages, such as loss of income or missed business opportunities, due to delays or damages.

10. Governing Law

These terms and conditions shall be governed by and interpreted in accordance with the laws of the state of Florida. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in [insert county], Florida.

11. Amendments

The Company reserves the right to update these Terms and Conditions at any time. Customers will be notified of any material changes in advance.

12. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

• Company Name: Crystal River Movers
• Address: 9942 W Dunnellon Rd, Crystal River, FL 34428
• Email: info@crystalrivermovers.com
• Phone: +13524867181